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Episode 88: How to Operate Customer Service on Social Media

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In today’s podcast episode, I share insights on harnessing the power of social media for exceptional customer service. I highlight four key points for effective social media customer service: establishing a strong online presence, responding promptly and professionally, personalization and customization, and turning negative experiences into positive ones.

This episode includes:

  • Introduction to a new series on social media management and marketing
  • Importance of customer service in social media marketing
  • Four key points for incorporating customer service on social media
  • Establishing a strong online presence on platforms like Facebook, Twitter, and Instagram
  • Responding promptly and professionally to customer inquiries and complaints
  • Personalization and customization in customer interactions
  • Turning negative experiences into positive ones
  • The impact of a positive online reputation

Listen to the full podcast for more insights and strategies on social media management and marketing

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